We process orders as quickly as possible and provide tracking when your order ships.
Processing Time
Most orders are processed within 1-3 business days. Processing times may be longer during holidays, high-volume periods, or when additional order verification is needed.
Shipping Time
Estimated delivery times vary by destination and carrier. Delivery estimates begin after the order has been processed and shipped and are not guaranteed.
Tracking
When tracking is available, you will receive a tracking number by email. Tracking updates may take 24-48 hours to appear after shipment.
Incorrect or Incomplete Addresses
Please check your shipping address before placing an order. If an address is incorrect or incomplete, delivery may be delayed, refused, or returned by the carrier. Additional shipping charges may apply when reshipment is requested because of an address supplied incorrectly by the customer.
Lost, Damaged, or Incorrect Deliveries
If tracking shows an unusual delay, or your order arrives damaged, incomplete, or incorrect, contact qdo31182@gmail.com with your order number and supporting photos when applicable. We will review the carrier and order information before offering the appropriate resolution.
Return Shipping
Do not mail a return before receiving authorization and the correct return destination from us. Customers normally pay return shipping for change-of-mind, sizing, or mistaken-order returns. Elongbuy Pet covers approved return shipping when an item is damaged, defective, incorrect, or materially different from its description. See our Return & Refund Policy for complete conditions.